• Do the periodic surveys to discover the level of satisfaction of tenants and put the necessary suggestions to be submitted.
• Follow up on complaints and suggestions from residents and tenants.
• As AL SOUM real estate has initiated /smart system for residents service/ which depends on providing every building with a smart device with screen through which the tenant may order the service required only by touching the screen and determine his flat number and the required and time he will be available at home then the system shall transmit the order to the competent entity.
• Also AL SOUM communicates with tenants and residence through SMS to inform by any event related to the rental relation such as expiry date. Check collections or bounced checks etc… and birth day greetings.